Returns & Exchanges
We want you to love your frank green products as much as we do, which is why we offer a 14-day return period for unused items in their original packaging. Please note that for hygiene reasons and to maintain our commitment to sustainability, personalized or used products cannot be returned.
Check Eligibility
Ensure your items are in original, unused condition with all tags and packaging intact within 14 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack and Post
Securely package your items and attach the generated shipping label before dropping the parcel off at your nearest authorized postal location.
Receive Your Refund
Once our warehouse team inspects and approves your return, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing